Got Questions? We’ve Got Straight Answers.

We’ve had unreliable cleaners in the past.

We completely understand how frustrating unreliable service can be—it disrupts your operations and erodes trust. At SJV Cleaning, reliability is not just a promise—it’s part of our foundation. We show up when we say we will and deliver consistent results across every visit. Our service is backed by structured checklists, performance reviews, and detailed logs to ensure nothing slips through the cracks.

More importantly, we maintain open communication with all our clients, so you’re never left wondering what’s happening or who to contact. You’ll always have a direct line to your account manager, and we make proactive adjustments based on your feedback. With our 100% satisfaction guarantee, we won’t rest until you’re confident in the consistency of our service.

It’s too expensive—we’re on a tight budget.

We appreciate budget constraints and work with many clients who need cost-effective solutions without compromising standards. At SJV Cleaning, we tailor every plan to fit your facility’s unique needs, which means you only pay for what you truly require—nothing more, nothing less. We also offer scalable packages that can grow with your business or adapt as your needs change.

Our approach is about long-term value, not just upfront cost. By maintaining a consistently clean environment, you avoid expensive issues down the line—like damage from neglect or non-compliance with health regulations. In the long run, quality service is the smarter investment, and we’re here to make sure it’s affordable and sustainable for your business.

We already have a cleaner.

It’s great that you’re thinking about cleanliness proactively—many businesses don’t! That said, if you’re considering alternatives, it may be because your current provider isn’t fully meeting your expectations. Whether it’s communication issues, missed tasks, or inflexible scheduling, we often work with clients making the switch for those exact reasons.

We invite you to explore what a true partnership looks like. At SJV Cleaning, we don’t just clean—we become part of your operational success. With custom service plans, after-hours scheduling, and responsive support, we align with your business goals and adapt as needed. There’s no pressure—just a conversation to see how we compare.

How do I know the cleaners are trustworthy?

We take trust seriously. Every member of our cleaning team is carefully vetted, background-checked, and trained to meet the highest standards of professionalism. Beyond skill, we look for people who are dependable, respectful, and aligned with our values. Because we serve sensitive environments—from medical clinics to executive suites—integrity is non-negotiable.

You’ll also benefit from accountability. Our team wears branded uniforms, follows strict protocols, and provides service logs. If there’s ever an issue, we resolve it quickly and transparently. Our 100% satisfaction guarantee means we stand by every job—and every team member—completely.

I’m worried about disruption during business hours.

Minimising disruption is a top priority for us. We offer full scheduling flexibility, including after-hours and weekend service, so cleaning never interferes with your operations. Whether you run a high-traffic office or a medical practice with strict timetables, we work around you—not the other way around.

Additionally, our teams are trained to operate discreetly and efficiently, with minimal noise and interruption when on-site during active hours. Many of our clients tell us they barely notice we’re there—yet they always notice the results. Your day-to-day workflow remains smooth, while your space stays spotless.

We need eco-friendly cleaning, and I’m not sure if you offer that.

You’re absolutely right to prioritise environmental responsibility—and we do too. SJV Cleaning proudly offers green cleaning options that use biodegradable, non-toxic products without compromising on hygiene. These eco-friendly solutions are ideal for health-conscious facilities, especially medical clinics, schools, and wellness spaces.

Our environmentally responsible approach extends beyond products. We also focus on sustainable practices like water conservation, smart chemical dosing, and energy-efficient equipment. Ask us about our green service options—we’ll customise a plan that aligns with both your cleaning needs and your sustainability goals.

How do I know the cleaning will be done properly?

This is a fair concern, especially if you’ve had inconsistent experiences in the past. At SJV Cleaning, quality is not left to chance—it’s built into our system. We use detailed checklists, routine inspections, and client feedback loops to ensure every clean meets our standards. We don’t cut corners, and we don’t make excuses.

Our reputation is built on thoroughness. From sanitising high-touch surfaces to deep-cleaning carpets, our team knows what details matter in different environments. And if anything ever falls short, our satisfaction guarantee ensures it’s corrected quickly at no extra cost to you. Our job isn’t done until you’re completely happy.

Can you handle specialised cleaning needs like medical or post-construction?

Absolutely. We specialise in complex cleaning environments including medical facilities, aged care, and post-construction projects. These spaces demand a higher level of hygiene and precision, and our teams are trained to deliver exactly that. We follow best-practice protocols for infection control and disinfection, using hospital-grade products where needed.

Whether it’s removing construction dust safely or maintaining compliance in a healthcare setting, we have the tools, training, and track record to get it right. Our customised service plans ensure each client’s specialised needs are clearly understood and executed with care and professionalism.

We need one provider to handle multiple locations.

Managing multiple properties shouldn’t mean juggling multiple cleaning providers. That’s why SJV Cleaning offers scalable services with a single point of contact. We’re experienced in handling multi-site contracts, delivering consistent quality across different premises while tailoring the plan for each individual location.

Our clients love the simplicity and cohesion this brings—one team, one invoice, one standard of excellence. Whether it’s three offices or ten retail stores, we coordinate logistics, staffing, and reporting to make your life easier. You’ll have less administrative stress and more confidence that every site is spotless.

What if we’re not happy with the service?

That’s a question we welcome—because we have an answer you can count on. Every service we deliver comes with a 100% satisfaction guarantee. If anything isn’t up to your expectations, we fix it fast and without hassle. Our clients stay with us not just because we get it right, but because we make it right when needed.

Our approach is built on partnership, not transactions. We stay in regular contact, check in proactively, and invite ongoing feedback. When you hire SJV Cleaning, you’re not just buying a service—you’re gaining a reliable team who values your business and works to earn your trust every single day.